Our services
RSGRAPHICS is a Mumbai-based printing business serving customers across India with printing, personalised products, branding and related services. Online orders can be placed through the website 24 hours a day, 365 days a year, while direct customer support operates Monday–Friday, 10:00 AM–6:00 PM IST. Product availability and production requirements may vary according to the item and specification selected.
Order specifications
Before confirming an order, please review the product, quantity, size, orientation where applicable, material, printing specification, finishing and delivery details carefully. Product-specific requirements, written specifications and approved quotations form part of the order specification, so the details confirmed for the particular job should be checked before production proceeds.
Payment terms
Standard orders require full advance payment before the order proceeds. Corporate and bulk requirements follow a 50% advance, 25% during processing and 25% on completion payment schedule. The actual amount, applicable stages and any project-specific payment milestones will be stated in the quotation so the payment structure is clear for the particular requirement.
Design charges and approval
Design services are charged separately from printing and are quoted according to the agreed brief. Artwork proof and approval are provided for selected orders where that process applies, and customers are responsible for checking the spelling, content, dimensions and other details they approve. Designer enquiries are quotation-based and include three revisions within the agreed scope, so the deliverables and brief should be recorded clearly in the quotation before design work begins.
Production timing
Printing will not start during the first four hours after both order confirmation and the applicable payment have been received. Where an order requires artwork proof or customer approval, the job will not proceed to printing until that approval has been received. After those conditions are met, production and dispatch time depend on factors such as the product, quantity, material, printing method, finishing and the overall requirement.
Premium finishing
Premium finishing options including Raised UV, Spot UV, Texture UV, Gold Foil and Silver Foil are offered together with printing where the product, artwork and material are suitable. Finishing-only work on customer-supplied printed material is not offered. Quantity, artwork setup and production suitability are assessed according to the specifications of each requirement before the work is accepted.
Print appearance
Colours viewed on phones, monitors and other screens may not reproduce identically in print, so minor differences between screen colour and printed output can occur. The final appearance also depends on the selected material, printing process and finishing. A material defect or a significant failure to meet the agreed specifications is treated as an order concern and handled through the applicable review and resolution process.
Delivery and urgent orders
Shipping charges are additional and are shown at checkout or included in the relevant quotation. Delivery to multiple locations and expedited shipping can result in additional charges, which are confirmed according to the order. Urgent work may be accepted subject to production availability and the requirements of the job. Store pickup is not currently available.
Cancellations and complaints
Please read the Cancellation, Refund & Returns Policy. After artwork approval but before production, a voluntary cancellation incurs a deduction of 25% of the amount paid. Requests after production begins and claims involving damaged or incorrect products are handled as described in that policy.
Consumer rights
Nothing in these terms is intended to exclude remedies or rights that may be available under applicable consumer law. A request involving defective goods, an incorrect item or a service failure is reviewed separately from a voluntary cancellation or change-of-mind request, because the circumstances and available resolution may be different.