Guaranteed four-hour production hold
Printing will not begin during the first four hours after both order confirmation and the applicable payment have been received. This is a minimum production hold, not a guarantee of a full refund in every case. On selected orders requiring artwork approval, printing will also wait for that approval.
Cancellation before production
Cancellation requests must be submitted before production begins. If artwork has already been approved, 25% of the amount paid is deducted for work and employee time, and the remaining 75% is refundable. For example, a payment of ₹2,000 results in a ₹500 deduction and a ₹1,500 refund. The deduction must be disclosed before the customer places the order.
Once production has started
Once production has begun, voluntary cancellation and change-of-mind refunds are not available because the order has entered the printing or production process. This limitation applies to voluntary cancellation and does not exclude remedies that may be available for defective, incorrect or otherwise non-conforming goods under applicable law.
Damaged, wrong or missing products
Please report a delivery issue immediately, ideally within 24 hours of receipt. An unboxing video is required as part of our standard evidence process; show the package and contents clearly. Retain photographs, the packaging and your order number. This reporting process does not remove statutory rights, and other reliable evidence will be considered where appropriate.
Assessment and resolution
When an order concern is reported, the issue is reviewed against the confirmed order details, approved artwork and the supporting evidence provided. For a confirmed production or order issue, our normal resolution is replacement or reprinting where that appropriately addresses the problem. A refund or another remedy will be provided where applicable law requires a different outcome.
Colour variation
Slight colour differences can occur because colours displayed on screens are not reproduced in exactly the same way through every print process and material. Minor expected variation by itself is therefore not treated as a reason for a refund. This does not cover a material printing defect or a significant mismatch with the specifications that were agreed for the order.
Customer-approved errors
Please check spelling, wording, contact details, dimensions, layout and the overall design carefully before giving artwork approval. If a reprint becomes necessary because an error was already present in customer-supplied artwork or in artwork that the customer approved, the customer is responsible for the reprinting and shipping charges associated with producing and sending the corrected order.
Approved refunds
When a refund is approved, it is normally initiated within 5–7 working days. After initiation, the bank or payment provider may require additional processing time before the amount appears in the original payment account. The date a refund is initiated is therefore not the same as the date the funds are received by the customer.
Your rights and support
Nothing in these terms is intended to exclude remedies or rights that may be available under applicable consumer law. A request involving defective goods, an incorrect item or a service failure is reviewed separately from a voluntary cancellation or change-of-mind request, because the circumstances and available resolution may be different. Use our Contact Us page with your order number to raise a request.